Three ways to reach us

Need to Contact Luckypays Casino? Start Here

Live chat, e-mail and phone all run around the clock, so you can reach a person at any hour.

Contact support now UK Gambling Commission licensed

Paid today

323,590 £

3,137 Players online now

Regulated by the UK Gambling Commission, license 11926-2499-R-735002

Average withdrawal time of 8 minutes, up to £63,000 per transaction

256-bit AES encryption protects every transaction and login

Luckypays Casino channels

Which Channel Should You Use?

Use this when you want a real person and are deciding how to get one.

Answers in minutes

Best for quick account questions and stuck payments, and a team member usually replies in about 2 minutes. Live chat sits inside your account and runs every hour of the day.

Open chat

Quiet queue, quick reply

Best for documents, statements and anything you want in writing, with a typical reply in about 4 hours. Write to [email protected] from your registered address so we can match your account.

Write to us

Talk, don't type

Best for urgent access and payment problems when typing is awkward: ring +44 20 0427 8487, and someone typically answers in about 5 minutes, all day, in GMT.

Call support

Luckypays Casino in the UK

How Does Support Work for UK Players?

Read this and you will know exactly who answers, when, and who supervises the site.

Reaching us

UK phone+44 20 0427 8487

Support clockGMT

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Who supervises

RegulatorUK Gambling Commission, 11926-2499-R-735002

Getting help

Safer gamblingGamCare, BeGambleAware, GAMSTOP

Worried About Your Gambling?

By the time a session feels out of control, independent organisations already know the way back. GamCare, BeGambleAware and GAMSTOP work outside the casino, free of charge, and their advice stands on its own.

GamCare. Trained advisers listen without judgement and explain the options open to you, day or night.

BeGambleAware. Free tools, self-checks and confidential support sit behind a service built for anyone in Britain.

GAMSTOP. A single sign-up blocks your access to licensed UK gambling sites for the period you choose.

Straight to the right team

Direct addresses for every request

Use this when your question belongs to a specific team rather than general support.

Account

General support and account help[email protected]

Document verification (KYC)[email protected]

Money

Deposits and withdrawals[email protected]

Other requests

Complaints[email protected]

Personal data and privacy requests[email protected]

Business and partnerships[email protected]

Know exactly who is behind it

Company and license at a glance

Once you've read this, you'll know the company, address, regulator and license behind the casino.

The company

Legal nameLuckypays Casino Ltd

Company numberCompany No. 77233568 (United Kingdom)

Registered addressChurch Lane, Birmingham

The license

RegulatorUK Gambling Commission

License number11926-2499-R-735002

Written contact

Support e-mail[email protected]

Four steps to a resolution

The route from query to regulator

This block settles how a complaint moves forward when the first answer does not solve it.

What a first reply can fix

First, tell support what went wrong and what you expected, using the channel that fits. Sometimes a single reply puts it right on the spot.

Luckypays Casino reference

Note the reference number support gives you, then read their written answer. Each stage is logged so nothing is lost between messages.

Luckypays Casino manager review

If the reply still misses the mark, ask for a manager to review the file. A senior pair of eyes rechecks the decision and answers you directly.

Where does it go next?

Should the internal path run dry, take the matter to the UK Gambling Commission, the regulator named here. Keep your reference to hand as you do.

See how fast we answer

Luckypays Casino answers at any hour

After this, you'll know each channel's hours, typical reply time and the time zone used throughout.

Live chat

Live chat hoursAvailable around the clock

Live chat first reply2 minutes

Time zoneGMT

E-mail

E-mail address[email protected]

E-mail reply4 hours

Phone

Phone number+44 20 0427 8487

Phone waiting time5 minutes

The details that speed up your reply

Line these up before you make contact and the reply comes back sharper.

Your registered e-mail address
The account name or ID
Any payment reference number
A clear screenshot of the issue
Your verification documents if requested

Out of Hours

Read This Before You Write In

Five lines of reading and you will know exactly which channel suits you.

trustCan I get help at night and at weekends?+

Support runs around the clock, so a Sunday at 3am in GMT is answered like any other hour. Live chat is typically the quickest, and a phone call usually connects within about five minutes.

trustWhat happens when I message in Welsh?+

English is the main language of our support floor, and German, Finnish and Norwegian are also spoken. Writing in any of the four gets you a reply from someone who can help without translation.

trustCan I keep playing while my ID is checked?+

Most checks are done inside twenty-eight hours once your documents arrive. You can carry on playing while the review runs, though withdrawals wait until it closes.

trustWhen should I escalate a complaint?+

Give the team a fair chance to put things right through [email protected], and keep the reply you get. Come back to us with your reference the next day if nothing has moved, then take it to the UK Gambling Commission.

trustWhere do I find my account reference?+

Your registered email address is all the team needs to pull up the account. Never send a password, and no one here will ever ask for one in chat, on the phone or by message.